Legal
Cancellation & refunds
Last updated: Not yet published
Placeholder policy for a demonstration project. Real cancellation terms should be agreed with vendors and checked against consumer protection rules before launch.
Before you pay
Nothing is charged while a request is open or a quote is outstanding. You can withdraw a request at any point up to payment at no cost, and a vendor can decline one just as freely.
After you pay
Vendors commit staff, ingredients and equipment against a confirmed date, so refunds taper as the event approaches. Rent & buy purchases (as opposed to rentals) are not refundable once the item has been dispatched.
| When you cancel | Service amount | FastWedd service fee |
|---|---|---|
| More than 30 days before the event | Full refund of the service amount | Service fee retained |
| 15–30 days before | 50% of the service amount refunded | Service fee retained |
| Less than 15 days before | No refund | Service fee retained |
| Cancelled by the vendor, at any point | Full refund including the service fee | Refunded |
If the vendor cancels
You are refunded in full, including the service fee, and we will surface comparable listings in the same category and area. Repeat cancellations count against a vendor's standing on the platform and can end in suspension.
If something goes wrong on the day
Report it within 48 hours through the booking's message thread. The vendor's payout is placed on hold while we look at it, which is the practical reason payouts are released three days after an event rather than immediately.
How refunds are returned
To the original payment method, typically within 5–10 working days depending on whether it was a mobile wallet or a card. Questions: support@example.com.